Whether you are just starting a business or have recently invested in a semi-professional machine. We are here to assist you in getting the best out of your coffee equipment.

This is strictly by appointment. Interested participants would need to send us an email with their location and availability (Thursdays to Saturdays) for us to work out a package in regards to your needs. We will provide the beans and full cream milk used for training unless specified.

At Ona Canberra Training, we aim to give our students practical solutions to a better brew. We understand that not all machines are the same, and it will take time and adjustments to apply the things you learn in a class simulation to your machine or cafe. 

Outline of the onsite training includes:

1. Dialling in of the machine to get the optimum shots and grinder adjustment

2. Analyse structure of the coffee and how to improve it

3. Milk texturing and pouring

We require a minimum 2 hr session (for home machines) and 3 hrs ( Cafe). 

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Cancellation and Refund Policy – Because Life Happens!

At ONA Coffee, we understand that sometimes life throws unexpected surprises your way. Our cancellation and refund policy is designed to be fair, flexible, and in line with the Australian Consumer Law and the Fair Trading Act 1992 (ACT). Here's the lowdown:

1. Refunds with More Than 48 Hours' Notice:

- Good news! If you let us know more than 48 hours before your class kicks off, we’ll give you a full refund for the class fee. The only thing we can't refund is any account fees that may have tagged along.

2. No Refunds within 48 Hours:

- Within 48 hours of the class starting? No worries, but unfortunately, we can't swing a refund your way. Life happens, and we totally get it.

3. Class Transfer within 48 Hours:

- Need to shuffle things around within 48 hours of your class? We've got you covered! You can transfer to another class, but there's a tiny $50 admin fee that helps us keep things running smoothly.

4. How to Switch Things Up:

- Drop us a line via email at [email protected] to make any refund or transfer requests. Just include your full name, class details, and why you need to make a change.

5. We're Human Too – Exceptional Circumstances:

- We know life isn't always black and white. If something way out of the ordinary happens, talk to us. We're here to help, and we'll do our best to work things out with you.

6. If We Mess Up:

- In the rare event that we have to cancel a class, you're getting a full refund – class fee and any account fees included.

7. Give Us a Heads Up:

- Remember, for any cancellations or transfer requests to be valid, we need to hear from you before the class starts.

By jumping into our classes, you're agreeing to these friendly terms. We might tweak things now and then, but we'll always keep you in the loop.

Questions? Just reach out! We're here for you.

Cheers,

ONA Coffee

[email protected]