Great Ocean Road & Wildlife Tour

By booking on our tour, or interacting with us, it is understood that you have made yourself familiar with these Terms and Conditions. These Terms and Conditions apply to any Local Way and/or Tour Local run tour, charter or event. 

Pricing and Details:

All Prices and Details are current at the time of publish/print and are subject to change without warning. 

An Adult is considered anybody 18 years or older on the day of tour.

A Child is considered anybody 18 years or younger on the day of the tour. 

Anybody aged under two will be considered an infant, and will travel for free. Prior arrangement must be given for this, and the infant is not guaranteed their own seat on board.   

Cancellations: 

We understand that sometimes – even with the best of intentions – things don't always go to plan.

This is why we provide you a guaranteed refund of all monies paid, for your booking with us. 

We must be notified by email of your cancellation at least 24 hours prior to your tour departure. 

Inside of 24 hours, we’ve already started planning for your visit, and can’t easily fill your slot, so sadly we can’t provide you a refund in that case.

Very occasionally, we’re the ones that have to cancel. We’ll do everything in our power not to, but if we do we’ll offer you the opportunity to reschedule, or a full refund if you prefer.

Please note also that a “cancellation” includes a change to the date of a tour booking that requires the original booking to be cancelled.

For this reason we strongly recommend you consider travel insurance as a part of your trip planning.

Should you be late to your Departure Location, and we are unable to reach you or wait for you, then unfortunately this will also be deemed a cancellation, and no refund will be possible. 

Private Group Bookings operate under a different cancellation policy. 

Private Group Bookings Cancellations:

All Private Group Bookings require a $200 non-refundable, but transferable, deposit in order to secure your booking. 

Within 2 weeks (14 days) of your day of departure, full payment is required, and no Full Refund is possible within this time.

Should your Total Group Passenger (TGP) number lower after payment is made, we are able to refund this in part as long as your minimum numbers are still met, and that we haven't made any payment on your part that is unable to be refunded back to us. 

The minimum TGP is agreed upon at the time of booking, and differs for tours. The standard TGP is 8 full paying passengers. 

Changes to the Tour:

We reserve the right to make any necessary changes, either before or on the day, to the itinerary that we deem necessary to ensure both passenger safety and enjoyment, and to ensure the tour is able to proceed. 

This includes, but not limited to, changes required to be made due to situations out of our control and changes that need to be made due to closure or unavailability of venues. In all instances, we will look to substitute any changes with a similar activity/venue. We take no responsibility, financial or otherwise, for future situations arising from delays, changes or adjustments on any tour. 

Our Vehicles:

We will always endeavour to utilise our own fleet of vehicles, that ensures passenger safety and comfort. We reserve the right to substitute our company owned vehicle with another bus of like-quality and similar seating capacity where the need arises.

All vehicles we utilise are regularly checked, maintained, and serviced.

Special Requirements and Dietary:

Any special dietary needs and other special requirements of travel must be made known to us in writing, no less than 24 hours prior to the date of travel.

Conduct on Tour and Vehicles:

We reserves the rights to deny transport to any persons deemed to be acting in an aggressive or disrespectful manner towards staff, other passengers, or other people. Those who are acting in a disturbing, intoxicated or disrespectful manner may also be refused further transport. 

Any damage or destruction to the property of Tour Local/Local Way or Tour Local/Local Way chartered vehicles is at the full responsibility of the booker. This includes, but not limited to, additional cleaning that would fall outside of the normal duties undertaken at the end of each day. Should any additional cleaning or repairs be required, a $250 fee PLUS any additional costs will be charged to the booker. This will be automatically deducted from the credit card we have on file.

We reserves the right to deny entry to any person who is, or intends to be, eating or drinking on our vehicle. Permission may be granted for this prior to boarding our vehicle, but this is at the discretion of the driver on the day, who in turn is supported by us.

Anyone found participating in any illegal activity, including the taking of illicit drugs, will be removed from tour immediately. 

In any instance where a traveller is denied entry or removed from tour, we accepts no responsibility for this, and no refund will be provided. In this instance, we also have no responsibility, fiscal or otherwise, for your return to the initial starting point or any other forward location.

Legal Drinking Age:

On tours that involve the consumption of Alcohol, we are bound by the Laws of Victoria, stating that nobody under the age of 18 on the day of the tour may consume alcohol. 

If we believe you to be under the age of 18, we are legally obliged to ask for Proof of Age, and you must present us with a valid form of identification. If we are not satisfied by this, or if you do not have a valid form of ID, then you will not be able to consume alcohol as part of the tour.