Policy (terms and conditions for you)
LIABILITY WAIVE - Pink Ember will not be responsible for any damage, loss or theft incurred to personal property brought into Pink Ember’s premises.
PHOTO & VIDEO - Pink Ember has unrestricted publishing rights for any photographs or videos taken at Pink Ember classes and events or on Pink Ember’s premises. (Let us know on the day if you don’t want to be photographed)
AGE RESTRICTION - Currently our workshops are only available for participants over the age of 18
Online workshops with material kit-
For workshops containing a material kit, 9 days notice of cancellation before the class starts as bookings close 7 days ahead for delivery.
Physical and non-material kitted online workshops-
Pink Ember requires 48 hours notice in writing prior to the class for a full refund/exchange. Please email firstname.lastname@example.org to organise.
BEHAVIOUR - If a participant's behaviour is racist, homophobic, transphobic, sexist, abusive, violent, ableist threatening or discriminatory, Pink Ember has the right to ask such person/persons to leave the premises immediately.
Our part of the customer service policy
To provide a safe, clean, supportive, creative environment in which to learn and develop your craft from a variety of artists.
To provide individual attention as much as possible to each participant, making sure you are getting the most out of your workshop experience.
We will be on time and attentive
We will endeavor to respond to customer enquiries or complaints within 24 hours
If for any reason we have to cancel a class, we will provide the customer with a full refund or credit to attend another workshop.
Customer complaints will be taken very seriously. If you are unsatisfied in anyway please do not hesitate to let us know via email email@example.com
-Polished tile floors
-Ramp entrance at front door
-90cm pathway to bathroom
-116cm doorway entrance
-75cm doorway to bathroom
If a customer requires an assistant such as a disability support worker, service dog, or sign language interpreter, they are welcome to bring them to the workshop without additional cost. If so, please let us know in advance via email firstname.lastname@example.org