In Victoria, obtaining an RSA Certificate of Completion is mandatory for anyone working in licensed venues. This face-to-face training covers all the essential aspects of responsible alcohol service, equipping participants with the skills and legal knowledge necessary to operate in hospitality and retail settings where alcohol is served.
The course includes two components:
- An LCV-approved RSA course conducted in person
- Sexual Harassment and Assault: Recognise, Prevent and Respond – completed online via the LCV Learning Hub
This course ensures compliance with Victoria’s Liquor Control Victoria (LCV) requirement. Participants must be at least 16 years old at course commencement; however, the certificate becomes valid for use once the individual turns 18.
Course Topics Covered
- Understanding liquor licensing laws and regulations
- Dealing with intoxicated or underage clients
- Creating safe and responsible hospitality environments
Assessment
- Active class participation and answering questions
- Written assessment (multiple-choice and true/false)
- Role plays covering various real-life scenarios
Schedule & Delivery
- Face-to-face course duration: 6 hours
- Online module duration: approx. 60 minutes
Important Notes
- The RSA Certificate is valid for three years; students must complete a free online refresher course before expiration.
- The enrolment form must be completed fully to receive certification.
- Visit the Liquor Control Victoria website for the refresher: RSA Online Refresher Course
You will learn
- Skills to enhance safety and atmosphere in licensed venues
- Understanding liquor laws and responsible alcohol service
- Best practices for harm minimisation and duty of care
You will get
- Nationally Recognised Statement of Attainment: SITHFAB021 RSA
- RSA Certificate of Completion available via LCV Learning Hub
- Free access to the RSA refresher course every 3 years
Appropriate for
Hospitality, tourism, events staff, and anyone serving or selling alcohol in Victoria aged 16+.
What to bring
- Photo Identification (e.g., driver’s license, passport)
- USI number is required to receive certificates
- Pen
What to wear
Neat Casual
William Angliss Institute
William Angliss Institute is Australia's largest specialist centre for foods, tourism, hospitality and events education and training. From careers in restaurants to leading some of the world's biggest travel brands, you'll find our graduates all over the world.
We pride ourselves on our people who are passionate and dedicated. With long-standing industry ties, they contribute their knowledge and experience in delivering training of the very highest standard.
Highlighting our deep industry connections, 86.3% of employers stated that they would recommend William Angliss Institute (William Angliss Institute of TAFE (3045) 2020 RTO Performance Summary Report, Department of Education and Training, Victoria 2020).
Named Large Training Provider of the Year at the 2021 Australian Training Awards our position as a leader in education has been long standing, building on over 85 years of experience.
We provide training for local and international students based on campus or participating in workplace training. With around 23,000 students enrolling each year, we offer programs including short courses, VET in Schools, accredited traineeships and apprenticeships, certificates, diplomas and advanced diplomas, short courses, graduate certificates, bachelor and master degrees. If you're looking to start your career or advance your position, we have training to suit your needs.
Our main campus in the heart of Melbourne is complemented by a campus in Sydney and offices in Brisbane, Adelaide and Perth, servicing both metropolitan and regional areas across the country and in every state and territory in Australia.
Internationally we continue to develop program offerings with four joint-venture campuses in China, a Tourism Continuing Education & Training (CET) Centre in Singapore, a partnership in Sri Lanka and two partnerships and a representative office in Vietnam.
We have also earned a strong global reputation through the delivery of innovative training solutions and consultancy services to clients across Australia and abroad, including off-shore project development work with industry, governments and development-aid agencies.
The National Centre for Vocational Education and Training (VET student outcomes 2023, National Centre for Vocational Education Research, 2023) reported:
- 84.6% of students who completed a course at William Angliss Institute stated that they would recommend us
- 92.4% of our graduates were satisfied with their training overall (higher than the average for TAFE Institutes in Victoria and TAFE Institutes Australia)
- 81.5% of course completers received at least one job-related benefit
- 92.1% of our graduates achieved their main reason for undertaking the training
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Responsible Service of Alcohol (RSA) - VIC
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