In Victoria, Responsible Service of Alcohol (RSA) training is mandatory for staff in licensed venues. This interactive live Zoom session delivers the LCV-approved RSA course (SITHFAB021), a requirement for your RSA Certificate of Completion.
The course covers how to responsibly serve alcohol, deal with minors and intoxicated persons, and understand your legal obligations within hospitality venues such as bars, restaurants, breweries, wineries, and retail liquor stores.
Following the RSA workshop, students must complete a second online module—Sexual Harassment and Assault: Recognise, Prevent and Respond—via the Liquor Control Victoria (LCV) Learning Hub.
Schedule & Delivery
- RSA course duration: 6 hours via Zoom
- Online harassment and assault module: approx. 60 minutes
- Certificate valid for three years, then free refresher required
Assessment Details
- Must have webcam on and be visible throughout the course
- Assessment includes multiple-choice questions and 3 role-play tasks
- Passing score: 100%, with 2 attempts
Important Notes
- Must be at least 16 years old at course commencement
- Cannot use certificate until 18 years of age
- Enrolment form must be completed to receive certificates
Course Materials (Download Before Class)
- RSA Workbook & Instructions
- SITHFAB021 Training Manual
- Liquor Control Reform Act Factsheet & Promotions Guide
- Role-play Scenarios
You will learn
- Skills to manage alcohol service obligations and create safer environments
- Strategies for harm minimisation, legal compliance and duty of care
- Understanding of the Victorian liquor industry and handling of problem patrons
You will get
- Nationally Recognised Statement of Attainment: SITHFAB021 RSA (via email)
- Access to the LCV Learning Hub for the mandatory online harassment module
- RSA Certificate of Completion downloadable from LCV upon course and module completion
Appropriate for
Anyone in Victoria working in licensed venues including hospitality, retail liquor, tourism, wineries, breweries, and events. Must be 16+ years old.
What to bring
- Photo ID (e.g., driver’s license, passport, Keypass)
- USI number (required to issue certificate): create at https://www.usi.gov.au
- Notebook and pen for taking notes
What to wear
Neat casual
William Angliss Institute
William Angliss Institute is Australia's largest specialist centre for foods, tourism, hospitality and events education and training. From careers in restaurants to leading some of the world's biggest travel brands, you'll find our graduates all over the world.
We pride ourselves on our people who are passionate and dedicated. With long-standing industry ties, they contribute their knowledge and experience in delivering training of the very highest standard.
Highlighting our deep industry connections, 86.3% of employers stated that they would recommend William Angliss Institute (William Angliss Institute of TAFE (3045) 2020 RTO Performance Summary Report, Department of Education and Training, Victoria 2020).
Named Large Training Provider of the Year at the 2021 Australian Training Awards our position as a leader in education has been long standing, building on over 85 years of experience.
We provide training for local and international students based on campus or participating in workplace training. With around 23,000 students enrolling each year, we offer programs including short courses, VET in Schools, accredited traineeships and apprenticeships, certificates, diplomas and advanced diplomas, short courses, graduate certificates, bachelor and master degrees. If you're looking to start your career or advance your position, we have training to suit your needs.
Our main campus in the heart of Melbourne is complemented by a campus in Sydney and offices in Brisbane, Adelaide and Perth, servicing both metropolitan and regional areas across the country and in every state and territory in Australia.
Internationally we continue to develop program offerings with four joint-venture campuses in China, a Tourism Continuing Education & Training (CET) Centre in Singapore, a partnership in Sri Lanka and two partnerships and a representative office in Vietnam.
We have also earned a strong global reputation through the delivery of innovative training solutions and consultancy services to clients across Australia and abroad, including off-shore project development work with industry, governments and development-aid agencies.
The National Centre for Vocational Education and Training (VET student outcomes 2023, National Centre for Vocational Education Research, 2023) reported:
- 84.6% of students who completed a course at William Angliss Institute stated that they would recommend us
- 92.4% of our graduates were satisfied with their training overall (higher than the average for TAFE Institutes in Victoria and TAFE Institutes Australia)
- 81.5% of course completers received at least one job-related benefit
- 92.1% of our graduates achieved their main reason for undertaking the training
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RSA Training Online - VIC
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