Scheduled dates and times

Course dates and times as advertised may undergo unexpected changes. In such instances, we will make every effort to notify you through SMS, email, and telephone communication. Nevertheless, it remains the responsibility of the student to confirm the course's starting time and venue.

Enrolments

Enrolments in our classes are transferable to another individual only in some circumstances, only for some classes and only after approval by The Metal Space. Please be aware that alterations to a student's work commitments, personal circumstances or illness, beyond the conditions mentioned above, will not be accepted as valid reasons for a transfer.

Minimum Numbers

This class requires a minimum of four students to go ahead. In the unlikely event minimum numbers are not reached, we will contact you with alternative dates to reschedule your booking.

Cancellation & Rescheduling Policy

Due to limited availability in our private and group classes, all bookings are non-refundable. Rescheduling is also not possible, as the logistical arrangements and personalized focus of each class cater to small groups. The Metal Space is required to pay tutor fees regardless of attendance. If you fail to attend or miss your scheduled booking, you will not be eligible for a refund.

In the event this class is cancelled by The Metal Space for unforeseen reasons, the class fee will be refunded in full to the students.

Refunds are processed promptly by The Metal Space however we are not able to determine how long the financial institution may take to transfer. Please allow up to 10 business days for the refund to be processed. 

 Make up classes

If a class is missed for any reason, a make-up session cannot be offered. As a small school with a limited number of classes, we are unable to accommodate or cover the cost of a tutor for make-up sessions.

Please check your schedule and ensure your availability before enrolling.

Student Responsibility

At all times it is the student’s responsibility to check the class starting date, time and venue location.

Privacy and The Metal Space marketing

The College occasionally sends marketing materials via mail and email to students and alumni. Students can opt out of receiving these communications at any time, and their requests will be promptly honoured. Additionally, the College may occasionally contact students via other methods like postal mail and telephone for College-related marketing purposes. Students who wish to be excluded from marketing lists can request to do so. Rest assured, your personal information will never be disclosed to unauthorised individuals or organisations.