TERMS & CONDITIONS

To secure your place in a class, course or workshop we require full payment at the time of booking.

Bookings are only accepted through our online portal at www.claytalk.weteachme.com/.

Payment of class, course or workshop fees can only be made through our online portal at  www.claytalk.weteachme.com/.

ACCESS TO CLAY TALK & OTHER ART CLASSES

Clay Talk studio is the centre for organising all art courses located on the grounds of Montsalvat. For this reason there are security measures in place to prevent trespassing and maintain your safety. Upon booking you should receive an Information Kit which has instructions on how to access Clay Talk studio or other art studio spaces that pertains to your class.

REFUNDS / ABSENCE / TRANSFERS

• We DO NOT automatically offer refunds or transfers if you change your mind after you have made the booking. 
• Our first option will always be to offer a credit note. 
• Please be sure you are able to commit to the class, course or workshop dates and times prior to booking.
• If your circumstances have changed BEFORE the class or term starts and cannot commit, we will offer you a refund MINUS the 8% transfer fees incurred to process this of total cost you paid.
• We might be able to offer alternative arrangements if you cannot attend class by contacting us at [email protected] to check if you are eligible  within 5 working days of missing your class . Retrospective requests will not be accepted. Studio Access times are NOT make-up classes.
• Clay Talk reserves the right to cancel a class due to unforeseen circumstances such as insufficient enrolments. You will be notified prior to the class if cancellation of the class is deemed necessary and a pro-rata refund will be provided.

ILLNESS

In the event that students cannot attend the classes, students must email [email protected] as soon as possible prior to the commencement of the rescheduled class or workshop. If a student is unable to attend the rescheduled classes or workshop Clay Talk may, at its absolute discretion, provide either a credit note or a pro-rata refund (minus an administration fee of 8%).

GIFT VOUCHERS

Gift vouchers are only available through our online portal www.claytalk.weteachme.com/. Gift vouchers can be purchased for a minimum of $20 and are valid for 3 years from purchase. Gift vouchers can be only be used for booking classes, courses and/or workshops at Clay Talk through our online portal. Gift vouchers can be applied at check out when booking a class, course or workshop. Purchased Gift Vouchers through Clay Talk, Montsalvat and We Teach Me cannot be exchanged for cash in return and can only be used to the value of the courses and experiences on offer for the benefit of your artistic pursuit and happiness.

FIRING OF WORK AT CLAY TALK ONLY

Most workshops include firing and glazing of a specific number of pieces. Check the workshop listing description on our online platform. Students participating in one-off workshops must label their pieces with the name associated with their booking/ticket.

We take extreme care with your work but accidents do happen and we are unable to guarantee that your work will be successfully fired. Clay Talk takes no responsibility for failure or breakage of work. 

Ceramic term classes specific to CLAY TALK:

• Firing of 3kg of finished work per student is included in the term class fee for most classes.
• Students can make and fire more work over this limit however additional charges apply.
• Students must label each of their pieces with their Makers Mark (your Makers Mark is made up of the initials of your first, middle & last name and your class code e.g. John Adam Smith = JAS). No Makers Mark will mean your work will not be fired.

If a kiln shelf is badly damaged from your work due to incorrect glaze type or clay body, you will be charged for the cost of replacing that shelf.

• If your work damages the interior of the kiln, you will be required to pay a fine based on the severity of the damage to be determined by the Clay Talk Studio Coordinator.

COLLECTION OF WORK

• Firing, glazing and packaging of your work takes approximately 2-4 weeks after your class/workshop.
• You will be notified by email when your work is ready for collection.
• Student work must be collected within 1 month of being notified. Students will be notified by email to the email address provided upon booking.  If fired work, leftover clay and/or tools are not collected within this time it will be disposed of or donated to Clay Talk Fundraising.