Montsalvat Arts Education

TERMS & CONDITIONS

Refunds, Credits & Transfers

All bookings are final. Refunds are not provided for change of mind, incorrect selection, scheduling conflicts, inability to attend or failure to attend.

Before Program Commencement

Requests made prior to the scheduled start date may be considered as follows:

• Transfers to another program or participant may be approved, subject to availability.
• Where a transfer is not possible, a credit may be issued, valid for a specified period.
• Refunds are not standard and will only be provided where required under law or approved at the sole discretion of Clay Talk.
• Any approved refund will incur a 10% administration fee.

After Program Commencement

No refunds, credits, or transfers will be provided once a program has commenced.

Non-Attendance

Failure to attend any scheduled session does not entitle the participant to a refund, credit, or transfer.

Illness or Extenuating Circumstances

Where a participant is unable to attend due to illness or other unforeseen circumstances:

• Clay Talk may, at its sole discretion, offer a transfer or credit.
• Refunds will not be provided except where required under law.
• Any approved refund will incur a 10% administration fee.

Cancellation by Clay Talk

If Clay Talk cancels a program, participants will be offered:

• A full refund; or
• A transfer to an alternative program (subject to availability).

Consumer Rights

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.

Gift Vouchers

• Gift vouchers are available exclusively through:www.claytalk.weteachme.com

• Minimum value: $20

• Valid for three (3) years from purchase

• Redeemable only for Clay Talk programs via the online portal

• Not redeemable for cash and non-transferable

Gift vouchers are intended to support your creative learning and artistic development.

Firing of Work – Clay Talk Term Classes Only

Many workshops and classes include firing and glazing of a specified number of pieces. Please refer to individual course listings for details.

General Requirements

• All work must be clearly labelled with the name used for booking.

• We take great care with all work; however, ceramics involves inherent risks.

• Clay Talk cannot guarantee successful firing outcomes and accepts no liability for breakage, cracking, or firing faults.

Clay Talk Term Classes – Firing Conditions

For most term classes:

• Up to 10kg of finished work per student is included in fees

• Additional firing will incur extra charges

• All pieces must be labelled with your Maker’s Mark(Initials + Class Code, e.g. John Adam Smith = JAS)

Unmarked work will not be fired.

Damage of pieces in Clay Talk only

• Damage caused by inappropriate clay bodies or glazes may result in replacement costs for kiln shelves.

• Significant kiln damage may incur additional repair fees, assessed by the Studio Coordinator.

Fire & Clay Festival – Work & Firings

For Fire & Clay Festival participants:

• Firing allocations and work limits are outlined in your festival registration pack.

• All work must be labelled clearly and handled in accordance with staff instructions.

• Due to the experimental nature of atmospheric and wood firings, outcomes cannot be guaranteed.

Collection of Work

• Processing, firing, glazing, and packaging typically takes 2–4 weeks after program completion.

• You will be notified by email when work is ready for collection.

• Work must be collected within one (1) month of notification.

Uncollected work, materials, or tools may be disposed of or donated to Clay Talk fundraising initiatives after this period.

Contact

For all enquiries relating to bookings, attendance, or policies, please contact:

\U0001F4E7 claytalk@montsalvat.com.au

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