If booking our online classes you agree to being able to collect and drop-off your materials and/or finished pieces at the designated times and at these times only.
If you change your mind and want to cancel your course booking completely, you can either transfer your enrolment to a friend or we'll refund:
- 100% if you cancel at least 4 weeks before the course starts, less a $20 administration fee.
- 50% if you cancel 2 weeks before the course starts, less a $20 administration fee.
- No refund if you cancel:
- less than 2 weeks before the course starts; or
- the course has already started.
We'll give a full refund if we have someone on our waiting list who can take your spot immediately or if we cancel a course for our own reasons not mentioned below.
if for reasons outside of our control, such as severe weather conditions, a class must be cancelled we will do our best to accommodate you with a replacement class.
If you can’t attend a class during your course, unfortunately we don’t offer make up classes. We therefore encourage you to choose your courses and dates carefully.
If technical issues on the part of the tutor disrupt our online stream for a significant amount of time and the class cannot be completed satisfactorily we will do our best to accommodate you with a make-up class or a refund will be offered if no make-up class can be agreed upon.
Technical issues on the part of the participant are not our responsibility.