Customer Experience for Enterprise

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At a Glance

In this 1 hour introductory session you will receive a high level overview of user experience. 

User Experience

User experience (UX) focuses on having a deep understanding of users, what they need, what they value, their abilities, and also their limitations. UX best practices promote improving the quality of the user’s interaction with and perceptions of your product and any related services.

What You Will Get

An overview of what UX is, why it's important and an introduction to different UX topics, such as:

  • Information Architecture – the secret ingredient to creating a great experience with your app or website
  • Lean UX
  • Wireframing and User Interface Design
  • User Testing Enterprise Applications
  • Usability Testing on a budget – Doing it without a lab and two-way mirrors
  • Improving the User Experience of your Intranet
  • Creating Personas
  • Card Sorting Workshops – How and Why
  • Online Card Sorting
  • Guerrilla Testing your App’s User Experience – How to do it and what to look out for.
  • Collaborative Design Workshops – Everyone is a designer
  • Measuring the difference you make to the User Experience: Benchmark Testing

Who Should Attend This Class?

This introductory class is designed for marketers, product managers, project managers, web developers and professionals with a general interest in learning about UX. 


  • None

Where To From Here?

  • UX Fundamentals (4 hour workshop)

What To Bring

  • Pad and pen
  • The right side of your brain

Dress Code

  • Anything from suits and ties to jeans and Chuck Taylors! Innovation isn't dependent on dresscode.

Group Bookings

  • Contact the team at or (03) 9996 1257 to enquire about group bookings. 


  • Our workshops and classes can take place both on campus, on-site at your organisation as well as third party sites and events such as conferences.

About The Instructor

Florian Nachreiner has over 10 years experience in managing and evangelising, defining and designing, evaluating and testing, inspecting and recommending, communicating and defending, wireframing and prototyping, documenting and specifying the user experience. He has spent time in senior UX roles at companies such as Medibank, ANZ, Siemens, ABB and is currently the Lead UX Specialist at consulting and technology firm Oakton.

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What you will learn
  • Learn what this thing called User Experience is all about and what it means to you and your organisation.
What you will get
  • Get an intro to a broad cross section of UX topics in order to help gauge areas of interest most relevant to your circumstances.

What to bring
  • Pad and pen
  • The right side of your brain
What to wear

Anything from suits and ties to jeans and chucks...innovation is not dependent upon dress code!


Collective Campus

Vendor since 2015

Open Innovation Hub where Startups and Corporates alike can Learn, Connect, and Innovate - together.

Offering short, high-impact classes and workshops on Lean Startup, Digital Marketing, Data Science, Design Thinking and Agile Methodologies.

Disrupt yourself, before someone else does.

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Refund & Cancellation Policy

Collective Campus requires 48 hours notice via email prior to the start of a class or event for a full refund or transfer.  Refunds and transfers will not be processed if cancellation occurs within 48 hours of the event commencing. We do not offer refunds for missed classes. There are no fees for refunds or transfers. For cancellations prior to the 48 hour cut off, email Collective Campus to organise a refund or transfer

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Terms & Conditions

Anyone partaking in any classes or coming to any events at Collective Campus or organised by Collective Campus must agree to these terms and conditions.


I agree to take on full responsibility for any damages, injuries and for physical and/or personal property, which I might incur whilst participating in classes and/or events organised by Collective Campus.


I agree to give Collective Campus unrestricted publishing rights for any photographs or videos taken at Collective Campus classes and events or on Collective Campus's premises. (For use of Collective Campus marketing materials).


Collective Campus requires 48 hours notice in writing prior to the class for a full refund or transfer. 


In the event that a class is cancelled, students will be notified via text message or email and entitled to a full refund or credit.

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