Payment

100% payment is required upon booking. Payment can be made in store or via our website. We accept VISA, MasterCard, Cash (In Store Booking Only)  or Direct Deposit (Upon request).   Payment by instalments is also now available. First Batch Coffee Roasters. use the secure and trusted merchant facility of www.weteachme.com.au

Bookings

Bookings can be made by phone, email or online (preferred). Once payment is made and agreement to these terms and conditions have been confirmed, bookings will be confirmed by email. A reminder email will be sent 24 hours prior to commencement of a class. 

Class Cancellations 

First Batch Coffee Roasters. reserves the right to cancel a class within 48hrs of the scheduled commencement date & time if the below booking / enrollment numbers are not met.

• Advanced Barista Techniques - Minimum 2 bookings / enrollments.
• Espresso Fundamentals - Minimum 2 bookings / enrollments.

Facilities

All training facilities are purpose built coffee training rooms. Equipment used are 2 group commercial espresso machines and commercial grinders.  

Privacy Policy

First Batch Coffee Roasters is committed to supporting the national Privacy Principles which set  clear standards for the collection, use, storage and access of personal  information which is obtained as part of business operations. To provide  our services we require certain information from the purchaser or  trainee, e.g. their name, address, contact details etc. If the purchaser  or trainee does not provide us with this information we will not be  able to provide the services the purchaser or trainee have requested.

As  required by the Privacy Act the purchaser or trainee may also check and  correct the accuracy of personal details at any time. First Batch Coffee Roasters is not involved in the selling, trading or alternative unauthorized use  of personal information. We will not, on any circumstances pass on  personal details to other organisations, unless required by law.

Training and Assessment

First Batch Coffee Roasters trainers are industry experienced trainers.  All courses offered follow a clear training plan that is flexible to meet the learners needs. Methods of training include, but not limited  to, the use of practical demonstrations & explanations, content  delivered by TV & DVD, and "one on one" assisted training, physical  work books and assessments and practical assessments.

Workplace Health & Safety Policy

Our Trainers are responsible for providing and maintaining a safe training environment & facilities for the welfare of other trainers, trainees and guests.

Trainees are responsible for;

• Ensuring their own personal health and safety, and that of others in the training facility.
• They  comply with any reasonable directions (such as safe training  procedures, wearing personal protective equipment) given by a trainer or  management for health and safety reasons.
• Ensuring correct attire is worn and personal hygiene standards are met to meet food safety standards.

These include;

• Wearing of closed in shoes at all time
• Long hair should be tied back
• No acrylic nails
• No nail polish
• Minimal jewellery