TERMS & CONDITIONS

These Terms and Conditions apply to all Montsalvat Arts Education programs, including term classes, workshops, short courses, and special events such as the Fire & Clay Festival.

Bookings & Payments

• Full payment is required at the time of booking to secure your place.

• All bookings must be made through our online portal:www.claytalk.weteachme.com

• Payments are accepted exclusively through this platform.

Places are limited and cannot be held without payment.

Access to Clay Talk & Other Montsalvat Arts Education Studios & facilities

Montsalvat Arts Education coordinates all art programs located on the grounds of Montsalvat. For safety and security, access is restricted to enrolled participants.

• Upon booking, you will receive an Information Kit outlining access procedures.

• Please follow these instructions carefully to ensure safe entry to studio spaces relevant to your program.

Refunds, Absences & Transfers

• We do not offer refunds for change of mind after booking.

• Transfers may be requested, subject to availability and approval.

• Please ensure you can commit to the scheduled dates and times before booking.

Refund Requests (Before Program Commencement)
Refunds prior to program commencement will only be considered under exceptional personal circumstances, such as the loss of an immediate family member, and are subject to management discretion and approval. Where a refund is approved, a 4% administration fee will be deducted from the total amount paid.

Missed Classes or Sessions

• Requests for alternative arrangements must be made within five (5) working days of a missed session by emailing:claytalk@montsalvat.com.au

• Retrospective requests will not be accepted.

• Studio access sessions are not considered make-up classes.

Cancellation by Montsalvat Arts Education

Montsalvat Arts Education reserves the right to cancel programs due to unforeseen circumstances, including insufficient enrolments. In such cases, participants will be notified and provided with a pro-rata refund.

Illness & Medical Absence

If you are unable to attend due to illness:

• Please notify us as soon as possible by emailing:claytalk@montsalvat.com.au

• Where applicable, alternative arrangements, credit, or a pro-rata refund (less an 8% administration fee) may be offered at our discretion.

Gift Vouchers

• Gift vouchers are available exclusively through:www.claytalk.weteachme.com

• Minimum value: $20

• Valid for three (3) years from purchase

• Redeemable only for Clay Talk programs via the online portal

• Not redeemable for cash and non-transferable

Gift vouchers are intended to support your creative learning and artistic development.

Firing of Work – Clay Talk Term Classes Only

Many workshops and classes include firing and glazing of a specified number of pieces. Please refer to individual course listings for details.

General Requirements

• All work must be clearly labelled with the name used for booking.

• We take great care with all work; however, ceramics involves inherent risks.

• Clay Talk cannot guarantee successful firing outcomes and accepts no liability for breakage, cracking, or firing faults.

Clay Talk Term Classes – Firing Conditions

For most term classes:

• Up to 10kg of finished work per student is included in fees

• Additional firing will incur extra charges

• All pieces must be labelled with your Maker’s Mark(Initials + Class Code, e.g. John Adam Smith = JAS)

Unmarked work will not be fired.

Damage of pieces in Clay Talk only

• Damage caused by inappropriate clay bodies or glazes may result in replacement costs for kiln shelves.

• Significant kiln damage may incur additional repair fees, assessed by the Studio Coordinator.

Fire & Clay Festival – Work & Firings

For Fire & Clay Festival participants:

• Firing allocations and work limits are outlined in your festival registration pack.

• All work must be labelled clearly and handled in accordance with staff instructions.

• Due to the experimental nature of atmospheric and wood firings, outcomes cannot be guaranteed.

Collection of Work

• Processing, firing, glazing, and packaging typically takes 2–4 weeks after program completion.

• You will be notified by email when work is ready for collection.

• Work must be collected within one (1) month of notification.

Uncollected work, materials, or tools may be disposed of or donated to Clay Talk fundraising initiatives after this period.

Contact

For all enquiries relating to bookings, attendance, or policies, please contact:

\U0001F4E7 claytalk@montsalvat.com.au