For the safety of our staff and your fellow students, while inside our premises, we ask that you (1) wear a mask (2) observe proper social distancing, (3) and be fully vaccinated
Aoife Billings (she/her) is a Narrm (Melbourne) based ceramist and painter. She has been teaching art workshops for various councils and at her own studio for over seven years. She is the workshop manager at Pink Ember Studio, a queer-run, not-for-profit studio, shop, gallery and workshop venue she founded in Coburg with three other artists during 2018.
Aoife Billings requires 48 hours notice in writing prior to the class for a full refund/exchange for in person workshops. 7 days notice for online workshops. Please email email@example.com to organise a refund.
LIABILITY WAIVE - Aoife Billings will not be responsible for any damage, loss or theft incurred to personal property brought into the premises.
PHOTO & VIDEO - I agree to give Aoife Billings unrestricted publishing rights for any photographs or videos taken at classes and events or on the premises. (Let us know on the day if you don’t want to be photographed)
REFUNDS -Aoife Billings requires 48 hours notice in writing prior to the class for a full refund/exchange. Please email firstname.lastname@example.org to organise a refund.
CANCELLATIONS - In the unlikely event that a class is cancelled, participants will be notified via email and entitled to a full refund or credit. If the customer cancels within 48 hours prior to the workshop they will be entitled to transfer their ticket to another day, this privilege will only be applied once for each customer. After this allowance, they will only receive half a refund if they again cancel within 48 hours prior. Customers may allocate someone else to come instead (you can sell your ticket to them). Please notify us of this.
BEHAVIOUR - If a participant's behaviour is racist, homophobic, transphobic, sexist, abusive, violent, threatening or discriminatory, Aoife Billings has the right to ask such person/persons to leave the premises immediately.
Our part of the customer service policy
To provide a safe, clean, supportive, creative environment in which to learn and develop your craft.
To provide individual attention as much as possible to each participant, making sure you are getting the most out of your workshop experience.
We will be on time and attentive
We will endeavour to respond to customer enquiries or complaints within 24 hours
If for any reason we have to cancel a class, we will provide the customer with a full refund or credit to attend another workshop.
Customer complaints will be taken very seriously. If you are unsatisfied in anyway please do not hesitate to let us know. By filling out our consumer survey at the end of the lesson you will be helping us greatly in adjusting our service delivery to the needs of our valued customers.
Wheelchair access to our studio will be available. If a customer requires an assistant such as a disability support worker, or sign language interpreter, they are welcome to bring them to the workshop without additional cost.