At Tinker, we strive to provide high-quality workshops and creative experiences.

Please read the following policy carefully:

1. Customer Responsibility

It is the customer’s responsibility to thoroughly read the details provided in the booking listing at the time of booking. This includes, but is not limited to:

• Class date and time
• Location of the event
• Age suitability and requirements
• Materials provided or to be brought

2. Missed Classes:

Tinker cannot offer refunds or rescheduling for missed classes due to personal circumstances, including forgetting the scheduled time or date.

3. Incorrect Address or Late Attendance:

• Tinker will not be held responsible for customers arriving at the wrong address. The correct address is always provided in the booking confirmation.
• Customers arriving late may be unable to participate fully in the session and will not be entitled to a refund or make-up class.

4. Changes and Updates: 

• Tinker reserves the right to update these terms and conditions without prior notice. Customers are encouraged to review them periodically.

Tinker Refund Policy 

At Tinker, we strive to provide high-quality workshops and creative experiences. Our refund and exchange policy is in accordance with Australian Consumer Law (ACL). Please read the following policy carefully:

1. Change of Mind 

• Tinker does not offer refunds or exchanges for change of mind.

2. Missed Workshops 

• No refunds or exchanges are provided if a customer misses a workshop due to not recording or misplacing workshop details at the time of booking.

3. Reasonable Considerations for Missed Workshops 

A refund or exchange may be considered for missed workshops if prior notification is given:

• Notification must be made via email or phone at least 1 hour before the scheduled class commencement.
• Reasonable consideration will be assessed on a case-by-case basis.

4. Consumer Guarantees

• In compliance with Australian Consumer Law, refunds or exchanges will be provided if a workshop or product fails to meet a consumer guarantee, such as being fit for purpose, unsafe or as described.

5. Exceptions to Refunds and Exchanges 

Refunds or exchanges will not be provided where:

• A service or product was requested to be done in a specific way that contradicted Tinker’s professional advice, and the issue resulted directly from this request.
• The problem with the product or service was caused by misuse, abuse, or failure to follow instructions provided by Tinker.

If you have any questions regarding this policy or need to notify us of a change, please contact us at create@tinkerart.com.au or call Alex on 0407 000 808.

By proceeding with a booking, you acknowledge and accept these terms and conditions.