If you have purchased an item from us and it arrives damaged, we will need photo evidence and the item returned. We will then refund you or ship you out a replacement.
If you have booked a workshop ticket we understand that sometimes you just can't make a class. The best thing to do is to contact us as soon as you can to let us know. If you give us two weeks notice, we can offer to transfer you to the next scheduled class. This will incur a $10 admin fee. Transfer requests made with less than two weeks notice will incur a $50 admin fee.
If you need to cancel, with two weeks notice or more we will refund the full price of the workshop, minus $50 booking fee, less than two weeks and we will refund 50% minus
$50 booking fee.
Unfortunately we won't be able to offer refunds for cancellations or class transfers received "last minute" - the day before the workshop or on the day of the workshop.
COVID-19: If you are exhibiting symptoms of COVID-19 and/or have been advised to self-isolate by government mandates, please let us know as soon as possible and we can offer to transfer you to a future class. In these instances, "last-minute" requests for transfers will be allowed, but will attract a $50 admin fee.