Provide Responsible Service of Alcohol - Online

Our RSA short course via zoom is interactive, and delivered in real-time via Zoom by experts and experienced trainers in hospitality, you will have the chance to ask questions and join in activities, just as you would in any face to face class. 

RSA Training is mandatory for licensees and staff selling, offering or serving liquor for general, on-premises, late night and packaged liquor licenses. This course applies to any staff in Victoria working where alcohol is sold or served, including all types of hospitality, tourism and events venues. Packaged liquor outlets and wineries, breweries and distilleries. 

RSA training covers the following: 

How to recognise and professionally deal with intoxicated customers and underage persons. Creation of safe and social atmospheres' at venues. An understanding of liquor licensing requirements of staff enabling course participants to be industry ready and confident. 

The Nationally Accredited Statement of Attainment SITHFAB021 RSA describes the:

Performance outcomes. Skills and knowledge required to responsibly sell or serve alcohol. Covers RSA skill and knowledge requirements common across Australia. (In some cases after completion of this unit, some jurisdictions liquor authorities require candidates to complete a bridging course to address the specific differences between states and territories). 

Please Note: 

• Learners must be 16 years of age and over at the time of course commencement, students will not be able to use the LCV RSA certificate until they are age of 18th years old. 
• The LCV RSA certificate is valid for three years, and then students will need to complete an online RSA refresher course every 3 years and before the RSA certificate expiry date, this course is free. 
• To complete online refresher course, please visit: https://www.vic.gov.au/responsible-service-alcohol-training#rsa-refresher-course.
• Enrolment form MUST be completed prior to recieving both certificates.

Please download and save all these training resources to your desk top as you will need them open on the day of the training: 

• How to use the RSA workbook (instructions) RSA workbook SITHFAB021 training manual. 
• Breaches under the Liquor control Reform Act factsheet. 
• Responsible Liquor Advertising and Promotions factsheet. 
• Role play (x3).

Assessment: 

You must remain in view of the trainer, clearly visible, you must not turn off your camera. Mobile phones must be off. The assessment must be completed in one sitting (there is no option to save your answers and return to the assessment at a later time).

You will be assessed on: 

• Active participation. 
• Role Play. 
• Answering questions online. 

Assessment 1: 

Questions This assessment consists of three parts: 

• Part 1: Multiple-choice-single correct answers. 
• Part 2: True of False Statements. 
• Part 3: Multiple-choice - Multiple correct answers (as stated per question)

Time allowed: 45 minutes, per task, you have 2 attempts to complete the assessment. The passing score is %100. 

Assessment 2: Role play x3 

Three separate role-play scenarios, whilst undertaking these practical demonstrations, students must remain in view of the trainer, as you need to be observed by the trainer: 

• Role-play 1: Drug Affected. 
• Role-play 2: Emotional Distress. 
• Role-play 3: No Food.

William Angliss Institute is Australia's largest specialist centre for foods, tourism, hospitality and events education and training. From careers in restaurants to leading some of the world's biggest travel brands, you'll find our graduates all over the world.
We pride ourselves on our people who are passionate and dedicated. With long-standing industry ties, they contribute their knowledge and experience in delivering training of the very highest standard.

Highlighting our deep industry connections, 86.3% of employers stated that they would recommend William Angliss Institute (William Angliss Institute of TAFE (3045) 2020 RTO Performance Summary Report, Department of Education and Training, Victoria 2020).

Named Large Training Provider of the Year at the 2021 Australian Training Awards our position as a leader in education has been long standing, building on over 85 years of experience.

We provide training for local and international students based on campus or participating in workplace training. With around 23,000 students enrolling each year, we offer programs including short courses, VET in Schools, accredited traineeships and apprenticeships, certificates, diplomas and advanced diplomas, short courses, graduate certificates, bachelor and master degrees. If you're looking to start your career or advance your position, we have training to suit your needs.

Our main campus in the heart of Melbourne is complemented by a campus in Sydney and offices in Brisbane, Adelaide and Perth, servicing both metropolitan and regional areas across the country and in every state and territory in Australia.

Internationally we continue to develop program offerings with four joint-venture campuses in China, a Tourism Continuing Education & Training (CET) Centre in Singapore, a partnership in Sri Lanka and two partnerships and a representative office in Vietnam.

We have also earned a strong global reputation through the delivery of innovative training solutions and consultancy services to clients across Australia and abroad, including off-shore project development work with industry, governments and development-aid agencies.

The National Centre for Vocational Education and Training (VET student outcomes 2023, National Centre for Vocational Education Research, 2023) reported:

• 84.6% of students who completed a course at William Angliss Institute stated that they would recommend us
• 92.4% of our graduates were satisfied with their training overall (higher than the average for TAFE Institutes in Victoria and TAFE Institutes Australia)
• 81.5% of course completers received at least one job-related benefit
• 92.1% of our graduates achieved their main reason for undertaking the training