Design Thinking to Solve Complex Problems

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At a Glance

Every organisation and every sector has them. Everyone wants to solve them. So what does it take to find the creative solutions to complex problems? Come and learn how to navigate problems that are interconnected and interrelated through the effective process of design thinking. Participants will use creative tasks to help develop an open mindset to understanding problems. You will experience a method for choosing the right problem to solve, generating ideas around it and create simple initial prototypes that you can begin to gather feedback on straight away. Design thinking is a proven methodology for breaking down complex problems to find creative solutions through a process of prototyping. It is a process used not just for designing new business ventures or products and services, but has also been used to address complex social challenges and human-centred systems.

An overview of what Design Thinking is, why it's effective and an introduction to the different stages of Design Thinking, includes -

Immersion - mapping a problem through observation, empathy, and data

Synthesis - pattern finding and making new connections

Ideation - driving and filtering creative ideas

Prototyping - forming a pitch; iterating and scaling the solution

Feedforward - finding channels to drive strong feedback for further growth.

Group Bookings

  • Contact the team at or (03) 9996 1257 to enquire about group bookings. 


  • Collective Campus (Level 1, 20 Queen Street, Melbourne VIC 3000)


  • Full day workshop, Wednesday 16 September - 9am to 4pm.

About The Instructor

Hamish is based in NoTosh Australia's branch, working not just across education, but bringing a renowned expertise to libraries and cultural institutions across Australia and overseas.

His consultancy work uses processes like design thinking to challenge and explore the mindsets, skillets, and toolsets of various education cultures and networks across a number of sectors. This includes work with Catholic Education Offices, State and School Library organisations, and organisations like QGC, Arts Centre Melbourne, the Royal Children’s Hospital and Google.

Hamish was formerly the Education Manager at the State Library of Victoria for nearly 7 years, where he developed many successful learning programs for education and public audiences alike. His also spent nearly 7 years in designing and managing a Year 9 Campus in Melbourne, which provided him with a wealth of insights around student engagement. He has also been a teacher in broad and challenging learning environments in the UK and Japan. With NoTosh he has already organised Do Lectures Australia to critical acclaim and helped run Startup Weekend Education Melbourne. When not working on his next schemes, Hamish enjoys playing games, snowboarding, and making the most of family time.

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What you will learn
  • How to solve complex problems
  • How to ask good questions
  • How to design and iterate a solution
What you will get
  • The opportunity to develop an open mindset with range of people
  • Materials on the design thinking process
  • A range of proven, highly effective processes/activities that you can use in your organisation
  • A completed solution to a problem (in the form of a drawn prototype) that you can discuss and share in your organisation

What to bring
  • Pad & Pen
  • The right side of your brain
What to wear

Anything from suits and ties to jeans and Chuck Taylors! Innovation isn't dependent on dresscode.


Collective Campus

Vendor since 2015

Open Innovation Hub where Startups and Corporates alike can Learn, Connect, and Innovate - together.

Offering short, high-impact classes and workshops on Lean Startup, Digital Marketing, Data Science, Design Thinking and Agile Methodologies.

Disrupt yourself, before someone else does.

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Refund & Cancellation Policy

Collective Campus requires 48 hours notice via email prior to the start of a class or event for a full refund or transfer.  Refunds and transfers will not be processed if cancellation occurs within 48 hours of the event commencing. We do not offer refunds for missed classes. There are no fees for refunds or transfers. For cancellations prior to the 48 hour cut off, email Collective Campus to organise a refund or transfer

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Terms & Conditions

Anyone partaking in any classes or coming to any events at Collective Campus or organised by Collective Campus must agree to these terms and conditions.


I agree to take on full responsibility for any damages, injuries and for physical and/or personal property, which I might incur whilst participating in classes and/or events organised by Collective Campus.


I agree to give Collective Campus unrestricted publishing rights for any photographs or videos taken at Collective Campus classes and events or on Collective Campus's premises. (For use of Collective Campus marketing materials).


Collective Campus requires 48 hours notice in writing prior to the class for a full refund or transfer. 


In the event that a class is cancelled, students will be notified via text message or email and entitled to a full refund or credit.

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